New Client Scheduling Policy

All NEW clients must schedule their first appointment online.  A credit card WILL be needed to hold your appointment. Your credit card will NOT be charged, unless you do not show up for your appointment or cancel with less than 24 hour notice.
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see Cancellation Policy for details

Cancellation Policy​

Your appointments are very important to me. I hold your appointment just for you and ask that if you must cancel or reschedule, you please provide 24-hour notice. This way, I will be able to accommodate clients on a waiting list.  I do, of coarse understand that unavoidable issues come up and I will do my best to work with you in case of an emergency, etc. Failure to provide 24 hour notice will result in a charge of 50-100% (non-refundable) fee of your scheduled service amount.  Here is a general breakdown of cancellation fees:
  • Less than 24-hour notice (same day cancelations) will result in a charge of non-refundable 50% fee of the scheduled service price.
  • ​If you fail to call or do not show up to your appointment ("NO SHOW") there will be a charge of 100% of the service amount

As a courtesy, Schedulicity.com sends out email confirmations & text reminders 48 hours prior to your appointment, *please make sure you are opted in on your schedulicity.com profile if you'd like to receive text reminders 
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Please understand that it is YOUR responsibility to remember your appointment dates and times in order to avoid missed appointments and cancellation fees. You are always welcomed to call/email/text OR check on Schedulicity.com to double check any appointments if you're unsure! 

Late/Tardy Policy

I will always try to do my best to accommodate you if you're running behind, stuck in traffic, etc. It happens, I know! However, your tardiness can affect the remainder of my day's schedule by delaying my next clients who come in on time. For this reason I generally allow a 10 minute grace period. After that time, I will call/ text to check in on you. If you are able to make in time for your entire service to be completed, great! If not, you may have to forgo parts of the service in order to keep it in the time allotted for you. Please call/text if you think you might be late, as soon as possible so I can do my best to fit you in without upsetting the flow of the day! 

Guarantee Services

I ALWAYS want you to be 100% satisfied with your services. If you are not 100% satisfied, with a service, I ask that you contact me within 5 days of your appointment and I will be happy to make any tweaks needed to achieve the look originally agreed upon during the initial appointment.. Changing your mind is your prerogative, but requesting a new look (color or cut) will be considered a new service and charged accordingly.