NEW CLIENT SCHEDULING POLICY
In order to book your first reservation for luxury hand tied hair extensions there is a 50% retainer required. This is non-refundable. Retainers goes toward the over all cost of the extensions service. The remaining balance will be due the day of your service. If the scheduled appointment violates the cancellation policy, the deposit is forfeited
see Cancellation Policy for details
see Cancellation Policy for details
CANCELLATION POLICY
I understand that my cancelation policy is strict. I hold your appointment just for you and your appointments and my time are very important to me.
CANCELATION/RESCHEDULE: If you choose to cancel and/or reschedule your appointment within 72 hours of your service, you will be charged 50% of the appointment total. Your card on file will be charged. If there is not a card on file for you, an invoice will be sent for the cancellation fee. You will have 24 hours from receiving the invoice to pay it. A new appointment cannot be scheduled until the cancellation fee is paid.
* If this is your first appointment, you must pay the cancellation fee and a new non refundable deposit will be required to rebook.
NO CALL/NO SHOW: If you choose to no call/no show any scheduled service, your card on file will be charged 100% of the appointment total. You will not be able to book any future appointments.
Please understand that it is YOUR responsibility to remember your appointment dates and times in order to avoid missed appointments and cancellation fees. As a courtesy, my scheduling site, Square.com. sends email confirmations & text reminders 72 hours prior to your appointment. Please make sure I have your updated email and cell number so you can continue receiving appointment notifications. You are always welcomed to text me to double check any appointments if you're unsure!
CANCELATION/RESCHEDULE: If you choose to cancel and/or reschedule your appointment within 72 hours of your service, you will be charged 50% of the appointment total. Your card on file will be charged. If there is not a card on file for you, an invoice will be sent for the cancellation fee. You will have 24 hours from receiving the invoice to pay it. A new appointment cannot be scheduled until the cancellation fee is paid.
* If this is your first appointment, you must pay the cancellation fee and a new non refundable deposit will be required to rebook.
NO CALL/NO SHOW: If you choose to no call/no show any scheduled service, your card on file will be charged 100% of the appointment total. You will not be able to book any future appointments.
Please understand that it is YOUR responsibility to remember your appointment dates and times in order to avoid missed appointments and cancellation fees. As a courtesy, my scheduling site, Square.com. sends email confirmations & text reminders 72 hours prior to your appointment. Please make sure I have your updated email and cell number so you can continue receiving appointment notifications. You are always welcomed to text me to double check any appointments if you're unsure!
LATE/TARDY POLICY
If you are more than 15 minutes late to your appointment, you are choosing to forfeit your appointment time. Your appointment will be cancelled. You must pay the cancellation fee before you will be able to rebook your appointment.
GUARANTEE SERVICE
I ALWAYS want you to be 100% satisfied with your services. I ask that if you are not satisfied, you contact me within 5 days of your appointment and I will be happy to make any tweaks needed to achieve the look originally agreed upon during the initial appointment. Changing your mind is your prerogative, but requesting a new look will be considered a new service and charged accordingly.
